Leader Development Projects
Strong leaders drive strong outcomes. In this section, you’ll find examples of programs I’ve built to develop leaders at all levels—from first-time managers to leaders of leaders. My approach blends practical skill-building with self-awareness, helping leaders not just understand concepts, but apply them in real-time. This includes initiatives like large-scale strengths-based development programs that improved engagement and strengthened leadership capability across the organization.
My Role
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Led a team of senior instructional designers at Walmart to build the first formal leadership development program for call center managers and team leaders.
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Expanded the program to include a Gallup CliftonStrengths–based workshop for senior leaders.
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Served in a hybrid leadership role, flexing across stakeholder advocacy, team coaching, content review and design, project management, execution, and overall program ownership
The Work
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3-Tier Leadership Essentials program spanning the first 4 months of a leader's time in the role.
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Functional Leadership Training program for third-party BPOs to utilize for leader tools.
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Created a culture of strength with CliftonStrengths-based workshops for senior leaders to better understand their strengths and those of their team.
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Managed ongoing execution of all programs, scheduled design maintenance, and ROI impact stories.
The Impact
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Leadership Essentials programs, using a 70/20/10 model, resulted in a 74% boost in team trust.
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Within 30 days of training leaders, one offshore site saw agent performance gains, including 38 fewer refused contacts on average.
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Survey feedback reflected stronger leader confidence in influencing behavior and holding effective performance conversations.
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Drove a 33% increase in leader engagement after launching Gallup CliftonStrengths across 500+ managers.
Blended learning programs that consisted of self-paced learning, live in-person training with leaders across other lines of business, practical learning application / on-the-job learning, and take-away reference material.
A look at the built-in support for Leadership Essentials that required additional learning interventions, such as mentorship training for the onboarding peers and a library of self-paced learning for exceptional leadership.
The 70/20/10 outline used to formulate the plan for the third tier of Leadership Essentials.
A deeper dive into the "Leveraging Data" topic in the Leading Teams program. This was focused on driving practical application for pulling and analyzing reports.
This breaks down the course outline for this topic including planned activities and supporting documents.
A high-level look at the measurement plan for the Leadership Essentials program. This is a balance of Levels 1-4 of the Kirkpatrick Levels of Evaluation.